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Change your email or password

Your account details are under Settings in the left menu. The Profile section shows your name and email, and has buttons for Edit profile, Change Password, Sign out, Sign out everywhere and Delete account.

Change your password​

  1. In the left menu, click Settings.
  2. Click Change Password. The Update Your Password window opens.
  3. Enter your Current Password.
  4. Enter a New Password of at least 12 characters, and type it again in Confirm New Password.
  5. Click Change Password.

You see Password Changed — "For security, please log in again with your new password." Sign in again with the new password.

Forgot your password?​

If you cannot sign in:

  1. On the sign-in screen, click Forgot password?
  2. Enter your account email.
  3. Click Send link.
  4. Open the email "Reset your password · QRForge" and follow the link.

The email can take a few minutes. Check your spam folder too.

Change your email address​

Your email address cannot be changed in the app. In Edit profile, the Email address field is read-only.

Our support team can change it for you:

  1. Contact support from the email address of your account. Tell us the new address you want.
  2. We verify both addresses: your current one and the new one. Please answer from each address when we ask.
  3. When both addresses are verified, we change your sign-in email and let you know. From then on, sign in with the new address. Your password stays the same.

Edit your profile​

  1. In Settings, click Edit profile.
  2. You can change:
    • your photo (Upload photo);
    • Display name;
    • Phone number;
    • Timezone — used by schedule rules in conditional redirection.
  3. Click Save changes.

Choosing a good password​

  • Use at least 12 characters. Longer is better.
  • A short sentence is easy to remember and hard to guess, for example my bakery opens at seven.
  • Do not reuse a password from another website.
  • A password manager can create and remember strong passwords for you.

Troubleshooting​

"Current password is incorrect." Check the current password. If you forgot it, sign out and use Forgot password? on the sign-in screen.

"That new password is too weak. Try a longer or more unique one." Choose a longer password, or one you have not used before.

"Use at least 12 characters." The new password is too short.

"For your security, please sign out and back in, then try again." You signed in a while ago. Sign out, sign in again, then change the password.

The reset email doesn't arrive

  • Check your spam or junk folder.
  • Check that you typed the email address of your account.
  • Wait a few minutes before you request another link.

"Could not save your changes. Please try again." Check your internet connection and try again.