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Subscription, upgrade and cancel

Everything about your plan and payments is on the Subscription page. In the left menu, click Subscription. The page has four tabs:

  • Plans — compare plans and subscribe, upgrade or downgrade.
  • Addons — buy extra QR codes, custom domains or API keys.
  • Invoices — your billing history.
  • Manage Plan — your current plan, renewal date, usage and API keys.

Subscribe or change your plan​

  1. Open Subscription, then the Plans tab.
  2. Choose Monthly or Annually.
  3. On the plan you want, click Subscribe to Pro, Upgrade or Downgrade. For Enterprise, click Contact Sales.
  4. Complete the payment in the secure checkout.

Back in QRForge you may briefly see Syncing plan…. Your new plan is then active. Your QR codes, projects and analytics stay as they are.

See your plan and renewal date​

Open the Manage Plan tab. Current Plan shows your plan, its status (for example Active, Trial or Past due) and Next renewal or Trial ends. Usage & Limits shows how much of your plan you use.

Update your payment method or cancel​

Payments are handled by our payment partner's secure billing portal.

  1. Open the Manage Plan tab.
  2. Click Manage billing. The billing portal opens.
  3. There you can update your card, change billing details or cancel.

When you cancel, your plan stays active until the end of the period you paid for. After that, your account has no active plan.

On the free trial, there is nothing to cancel: if you do not subscribe, the trial simply ends. See When the free trial ends.

If your plan was set up by our team, you see "This plan was set up by an admin — contact support to manage billing." Please write to support.

Invoices​

Open the Invoices tab. Each payment shows the Date, Item, Amount and Status. Click View to open or download the invoice.

What happens when you downgrade or your plan ends​

This section is about a paid plan. The free trial works differently. See When the free trial ends.

Your QR codes keep working. Printed codes on qrforge.link go on opening their content after you downgrade, cancel or your paid plan ends. Your codes, projects, landing pages and analytics stay in your account.

Premium features pause on a plan that does not include them, and when no plan is active:

  • Conditional redirection stops applying. Everyone goes to the code's main destination. Your rules are kept and work again when you upgrade.
  • Google Analytics 4 stops receiving scans. Your connection settings are kept.
  • Trails pause. Trail links show "This trail is no longer active." The QR codes on the stops still open their landing pages.
  • When your plan ends (you cancel, or a payment lapses), custom domains become Inactive at the end of the period you paid for. Codes printed with a custom domain stop working until you subscribe again. See Domain status and troubleshooting.
  • If you downgrade to a plan with fewer custom domains, the extra ones (the most recently added) become Inactive as soon as the new plan applies. The others keep working.

Also good to know:

  • If you have more QR codes than the new plan allows, nothing is switched off. You cannot create or restore codes until you are below the limit.
  • The Analytics page shows the history your plan includes. See Data retention.

When the free trial ends​

If your 7-day free trial ends and you have not subscribed, it is not like a paid plan ending:

  • Your QR codes, landing pages and trails stop working, and you cannot edit them. Wi-Fi QR codes set to connect phones to the network directly keep working.
  • We email you the deletion date, and send a reminder about 2 days before it.
  • No earlier than 7 days after the trial ends, your account and all its content are deleted automatically.
  • Subscribe before that date to keep everything. Click View upgrade options on the "Your free trial has ended" screen, or open Subscription.

Full details: When the trial ends.

Refunds​

Annual plans have a 14-day full refund window from the first annual payment. It applies only if you have not materially used the service in that time, and never to renewals. Monthly fees are not refunded. For details, see the Refund Policy. Billing questions: billing@qrforge.link.

Troubleshooting​

"Payment failed. Update your payment method to keep your plan active." Click Update payment method and enter a valid card.

"Billing portal is not available right now." / "Checkout is not available right now." Wait a moment and try again.

"Add-ons are sold annually and can only be added to an annual plan." Switch to annual billing first, then buy the add-on.

My new plan doesn't show yet Wait a minute and reload the page. If it still shows the old plan, contact support with the date of payment.