Contact support
We are happy to help. Before you write, the answer may already be in Troubleshooting.
Email us
| For | Write to |
|---|---|
| Help with QRForge, your account, privacy requests | support@qrforge.link |
| Payments, invoices, refunds | billing@qrforge.link |
| Enterprise plans, custom pricing, invoicing | sales@qrforge.link |
We reply within one business day. Agency and Enterprise customers get priority support.
What to include
A good message helps us solve your problem faster. Please include:
- The email address of your QRForge account. Write from that address if you can.
- What you were trying to do, for example "Change the destination of my menu QR code."
- What happened instead, and the exact error message, if any.
- The name of the project and QR code, trail or domain involved.
- When it happened, and on which device and browser.
- A screenshot, if it helps.
Never send your password or API keys. QRForge support will never ask for them.
Privacy and data requests
To ask for a copy of your personal data, or to have data corrected or deleted, write to support@qrforge.link from the email address of your account. We reply within 30 days. You can also delete your whole account yourself. See Export or delete your data.
Check the service status
If QRForge or your QR codes seem to be down for everyone, check the status page first.
Suggest a feature
Have an idea that would make QRForge better for you?
- In the app, open My Requests on the right-hand bar.
- Click Submit a feature request.
- In Request a Feature, give it a short Title and explain the Details: how it would help your business.
- Click Submit Request.
You can follow your requests in My Requests. Each one shows a status such as Open, In Review, Planned, Shipped or Closed.
Product news
The Updates tab on the right-hand bar shows new features and changes.
Developers
Questions about the QRForge API are answered on the developer portal, including its support page.